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RETURN AND EXCHANGE PROCEDURES

As a basic rule, Osa Kimya Dış Ticaret Ltd. Şti. You can return it with your invoice issued by Şti. For returns or exchanges, shipping charges will be borne by the customer.

* SEND YOUR RETURN PRODUCTS WITH YOUR INVOICE.

REFUND PROCEDURES EXCEPT OF THE RIGHT OF WITHDRAWAL
The consumer's 'Right of Withdrawal Without Reason' is valid only for the purchase of products for which a return request has been reported within 7 days after the said shopping takes place. Returns are not acceptable for periods exceeding 7 days. However, you can report the products you think are manufacturing defects and you want to return within 7 days following the date of delivery and send them to us within seven business days. In this case, we initiate a process that sends your complaint to our production department and examines whether the product can be returned. When the return of your product is approved, we pay you the price of the product and the shipping fee you pay for return. When the reason for the problem you have specified is determined as a usage error, your order is sent back as 'buyer paid' as you sent it to us and with its invoice.